IMPORTANT UPDATE FOR VISITING!

Updated May 13, 2021

NOTICE:  If you received an email Thursday, May 13 between 3:00PM-3:30PM, stating that your scheduled in-person visit has been canceled for this weekend, this is due to a technical issue while upgrading the Visitation Scheduling Application. Your in-person visit is NOT cancelled, and you should show up as planned. If they have not already, visiting staff will be reaching out to you individually. If you receive/received a cancellation outside of this timeframe then your visit maybe canceled for other health or safety reasons and you should check with the institution visiting staff with any questions. We apologize for any confusion this may have caused. For updates, please visit the Visiting Facility Status. If you have further questions, please reach out to the visiting staff of the institution you wish to visit: https://www.cdcr.ca.gov/visitors/visiting-sergeant-lieutenant-phone-list/

GTL is aware some customers are experiencing service interruptions with the visitation scheduler. We are actively monitoring the situation and apologize for any inconvenience this may have caused. Thank you for your patience and understanding. 

Visitor Visitation Scheduling Training Video

https://www.youtube.com/watch?v=8nfEdKImE8g&feature=youtu.be

Important changes to scheduling in-person visits:

• CDCR has transitioned to the use of email to schedule in-person visits, to allow for greater flexibility as institutions navigate the Roadmap to Reopening outlined at https://www.cdcr.ca.gov/covid19/reopening/roadmap-to-reopening-of-in-person-visiting-and-video-visits/.

• For detailed instructions on how to use the e-mail reservation system, please see the CDCR webpage at https://www.cdcr.ca.gov/visitors/how-to-schedule-a-cdcr-video-visit/

Email appointment requests will be taken weekly, opening at 8 a.m. on Saturday and closing 8 a.m. on Monday the weekend prior to the anticipated visit.  

For example: The email request window for an in-person visit to take place the weekend of May 22-23 begins 8:00 a.m., Saturday May 15 and continues through 8:00 a.m., Monday  May 17.

• Video visits at institutions must continue to be scheduled through the Video Scheduling Application (VSA).

Changes to visiting:

• Vaccination and testing: Fully vaccinated visitors may present their valid vaccination card indicating they are at least two weeks past the last injection in their vaccination series in lieu of a negative COVID test result.
• Expanded in-person visits: Beginning the weekend of May 22-23, in-person visits will expand to two hours. Some institutions may also increase number of visitors per incarcerated person, depending upon public health criteria and the identified “Phase” for that facility as outlined in the Roadmap to Reopening.

Friends and family should continue to check the Facility Visiting Status page for updates on visiting at each institution: https://bit.ly/33pAf3q

We strongly urge all visitors to visit our website and read these changes in detail: https://www.cdcr.ca.gov/visitors/